Return Policy-OLD

Limited time offer:

Good News!🎉  We are now offering 14 days free turn if you don't like our products, so you are covered!

Please double check the color and size before placing the order. Cats and dogs are our family and friends. For their health reasons, we are not able to accept returns of products and resell them if they have been used.  

We want to make it right in the first place, so we conduct manual checks of every single product before shipping. If the product is damaged during the delivery, you receive the wrong item or you are not satisfied with the quality, please contact us within 7 days of receiving it. We kindly ask you to send us photos of the damage or other issues, so that we can better assist you. Please contact us at support@sanfrenchie.com and let us know how we can do better 😊.